Mayfield Madness Terms and Conditions

  1. Promotion Periods
    • The initial promotional period runs from Monday, 25th August 2025, to Wednesday, 31st December 2025.
  2. Eligibility
    • The Mayfield Madness Promotion is available to all current and new customers who meet Vital Pet Group’s standard terms and conditions of business, including credit approval where applicable.
    • Customers operating on a proforma basis are excluded from this promotion.
  3. Application of Benefits
    • Customers can return full cases of unopened stock for a full credit for the lines returned. We cannot accept part cases
    • The returns must be made within 6 weeks of purchase
  4. Exclusions
    • The promotion does not apply to proforma customers, unless explicitly approved by Vital Pet Group.
    • The refund is only available on Mayfield lines and does not relate to other branded lines
  5. Product Availability and Pricing
    • All products are subject to stock availability, and Vital Pet Group does not guarantee that any specific product will remain available during either promotion period.
    • Product pricing may be affected by government subsidies, duty charges, VAT, or manufacturer price changes at the time of order, and these will be reflected on invoices.
  6. Returns and Adjustments
    • Returns will be processed as per Vital Pet Groups usual procedure and the credit may take up to 7 working days to hit your account
    • Any such changes after benefits are redeemed may require the customer to repay the promotional discount or benefits.
  7. Right to Amend or Withdraw
    • Vital Pet Group reserves the right to amend, extend, or terminate the Mayfield Madness promotion at any time without prior notice, at its sole discretion.
    • The decision of Vital Pet Group regarding any aspect of this promotion is final and binding.
  8. Customer Obligations
    • Customers are responsible for ensuring their orders meet the qualifying spend criteria during the initial promotion period.
    • Misuse or manipulation of the promotion terms may result in disqualification from the promotion.
  9. Limitations of Liability
    • Vital Pet Group accepts no liability for indirect, consequential, or incidental damages arising from participation in this promotion, including but not limited to loss of profit, delays, or unavailability of products.
    • Spend & Save eligibility does not guarantee availability of specific products during the redemption period.
  10. Governing Law
    These terms and conditions, and any disputes arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England, Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of this jurisdiction.
  11. Errors and Omissions
    Vital Pet Group reserves the right to correct any typographical, clerical, or calculation errors in promotional materials or invoices without prior notice.